Refund Policy

1. Try before you pay

Every TripPulse account starts with 30 days of full access, with no card required. Use that time to decide whether the app is right for you. You won't be charged anything until you actively subscribe.

2. How billing works

TripPulse is a R99 per month subscription, billed in advance through Paystack. Once you subscribe, your card is charged monthly on the same date until you cancel.

3. Cancelling your subscription

You can cancel at any time — there's no lock-in contract. Cancelling stops your subscription and future billing straight away; it doesn't carry your access through to the end of the period you've already paid for.

4. Our refund policy

Because every account gets a full 30-day trial to evaluate TripPulse before any money changes hands, we don't offer refunds for a subscription period you've already used. We do, however, refund you in full for:

• A duplicate or accidental charge for the same billing period.
• Any charge that went through after you'd already cancelled.
• A transaction you didn't authorise.

5. Failed or declined payments

If a monthly payment fails, Paystack automatically retries it a few times. If every retry fails, your account reverts to an unpaid state and you'll need to subscribe again to keep using the app — no data is lost while this is sorted out.

6. Can't pay by card?

If you don't have a card, message us and we'll arrange payment another way and activate your account manually — see contact details below.

Contact us