Privacy Policy

1. Who we are

MK Global SA (Pty) Ltd ("MK Global", "we", "us") operates TripPulse, a profit-tracking app for South African owner-drivers and delivery fleets. We are the responsible party for your personal information under the Protection of Personal Information Act, 2013 (POPIA).

2. What we collect

Category	Examples
Account details	Full name, email address, password (stored hashed)
Business details	Vehicle info, driver/document details, client and customer records, bank details and VAT number if you add them for invoicing
Operational data	Shifts, trips, waybills, costs (fuel/toll/oil/tyre), income, invoices — the records you create using the app
Usage data	Login activity, device/browser info, push notification tokens if enabled

3. Payment information

Subscription payments are processed entirely by Paystack. We never see or store your full card number — Paystack handles that under its own security and privacy terms.

4. How we use your information

• To provide the app: store your records and calculate your profit, cost, and reporting figures.
• To run your account: authentication, trial and subscription status, billing via Paystack.
• To contact you: trial-ending reminders, document expiry warnings, and (if you opt in) push notifications.
• To provide support when you reach out via WhatsApp or email.

5. Where your data is stored

Your data is stored in our database, hosted by Supabase, and protected with row-level security so your records are only ever accessible to your account. Photos (e.g. receipts, summary sheets) are stored in Supabase Storage under the same protection.

6. Who we share it with

We don't sell your information. We share the minimum necessary with:

• Paystack — to process your subscription payment.
• Supabase — our database and storage provider, acting on our instructions.
• Authorities, where required by law.

7. Your rights under POPIA

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct or delete inaccurate or outdated information.
• Object to certain processing, or withdraw consent where processing is based on it.
• Lodge a complaint with the Information Regulator (South Africa) if you believe we've handled your information unlawfully.

To exercise any of these, contact us using the details below.

8. Data retention

We keep your account and operational data for as long as your account is active, so your historical shifts, trips, and reports remain available to you. If you close your account, we retain data only as long as reasonably necessary for legal, accounting, or dispute-resolution purposes, then delete it.

9. Security

We use industry-standard practices — encrypted connections, hashed passwords, and database-level access control — to protect your information. No system is perfectly secure, but we take reasonable steps to safeguard your data against loss, misuse, or unauthorised access.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with a new effective date.

Contact us